FAQ
| Ivy Hill offers one- and two-bedroom apartment homes in Walnut Creek, CA with comfortable layouts and modern living. |
| Apartment homes do not include private yards, but select homes feature a patio or balcony. |
| Tour Ivy Hill in person by scheduling with the leasing office. |
| Apply online through the Ivy Hill website for a quick and convenient process. |
| Applicants must provide a completed application, valid government-issued ID, and income verification. |
| Applicants must provide a completed application, valid government-issued ID, and income verification. |
| Applicants must earn at least three times the monthly rent to qualify. |
| Subleasing is not permitted at Ivy Hill. |
| Renter’s insurance is required with a minimum of $300,000 in liability coverage. |
| Lease renewals are completed through the resident portal, with offers sent approximately 30 days before lease expiration. |
| Affordable housing options are not available at this community. |
| There is an application fee per applicant age 18 and older. |
| Move-in assistance services are not offered at Ivy Hill. |
| Early lease termination requires a fee equal to two months’ rent, along with repayment of any concessions. |
| A 30-day written notice is required prior to move-out. |
| A pre-move-out inspection will be scheduled, and the apartment home must be returned clean with any damages assessed per the lease. |
| Security deposit refunds are processed within 21 days after move-out. |
| Utilities are not included, and residents are responsible for all utility services. |
| Xfinity is the available internet provider at Ivy Hill. |
| Rent can be paid through the Bilt Rewards app. |
| There are no additional monthly community fees at Ivy Hill. |
| Each apartment home includes one assigned parking space, with additional spaces available for an addional fee. |
| Guest parking is not available at the community. |
| EV charging stations are available on-site. |
| Ivy Hill is a pet-friendly apartment community in Walnut Creek, CA. |
| A pet deposit and monthly pet rent apply per pet, with a maximum of two pets allowed. |
| Pets must be under 100 pounds, and breed restrictions apply. |
| There are no dedicated pet amenities on-site. |
| Community amenities include a fitness center, pool and spa, and outdoor BBQ area. |
| Each apartment home includes a full-size washer and dryer. |
| Bike storage is not currently available at Ivy Hill. |
| High-speed internet access is not included in apartment homes. |
| Packages are delivered to secure Amazon lockers for resident pickup. |
| Virtual tours are not currently available. |
| Ivy Hill is located near dining, shopping, parks, and entertainment options in Walnut Creek, CA. |
| Ivy Hill does not offer furnished apartments. |
| Residents enjoy close proximity to Downtown Walnut Creek, Broadway Plaza, and nearby healthcare providers. |
| The community is served by Walnut Creek School District and Acalanes Union High School District. |
| Community events are not currently offered. |
| Quiet hours are observed daily from 10:00 PM to 7:00 AM. |
| Noise concerns can be reported to the leasing office by phone, email, or in person. |
| Ivy Hill is a smoke-free community. |
| Submit maintenance requests through the resident portal, by email, or by contacting the leasing office. |
| Maintenance requests are typically addressed within 24 to 72 hours, depending on urgency. |
| Community amenities include a fitness center, pool and spa, BBQ area, and professionally maintained grounds. |
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